Priority troubleshooting
When something breaks, you reach someone who already understands your setup instead of starting over with a new support queue every time.
Local IT & Support
Reliable IT support for your business—and we're local.
Tekpair gives Capital Region businesses a direct line to local, hands-on support for computers, printers, networks, Wi-Fi, POS systems, displays, accounts, and everyday technical problems—without hiring a full internal IT department.
What We Handle
Local IT for the technology your business relies on.
Computers, printers & devices
Workstations, laptops, printers, TVs, displays, cameras, and the equipment your business needs to get through the day.
Networks & Wi-Fi
Routers, connectivity, wireless coverage, network equipment, and the infrastructure connecting your people and systems.
POS & business systems
New POS setups, connected devices, software tools, and the systems your business uses to serve customers and process work.
Software, accounts & vendors
Account access, software problems, internet providers, vendor calls, and the technical back-and-forth you should not have to manage alone.
Security, backups & updates
Sensible security practices, software patching, backup checks, and ongoing monitoring to catch smaller issues before they become larger ones.
Monthly Plans
Choose the level of coverage your business needs.
Each plan builds on the one before it, with more access, monitoring, and hands-on management as your business becomes more dependent on its technology.
Essential
A reliable baseline for businesses that need occasional support without paying a large one-time fee whenever something goes wrong.
$99 /mo
Billed monthly · no long contracts
- Remote and phone support, 1–6 PM
- Email responses during business hours
- 2 monthly check-ins and tech reviews
- Basic monitoring of online tools
- Software and account troubleshooting
Best for lighter technology needs and businesses that want dependable help available when everyday issues come up.
Most popular
Standard
Proactive support for businesses that use technology throughout the day and need more active management.
$199 /mo
Billed monthly · no long contracts
- Everything included in Essential
- After-hours response when available
- 5 monthly check-ins and tech reviews
- Networking and hardware management
- Proactive monitoring of online tools
- 1 monthly backup and security check
Best for active local businesses that rely on their systems every day and want problems addressed before they become disruptions.
Signature
Higher-access coverage for technology-dependent businesses that need faster response and ongoing planning.
$399 /mo
Billed monthly · no long contracts
- Everything included in Standard
- 24/7 priority response by phone and email
- Unlimited check-ins and reviews
- Direct access to Tekpair, reachable 24/7
- Quarterly strategy and planning reviews
Best for businesses where downtime, access issues, or unreliable systems can immediately affect customers, staff, or revenue.
Need a different level of coverage?
Request a Custom Plan
Custom IT plans are always available.
We can build a plan around larger teams, multiple locations, specialized systems, different response needs, or a business environment that does not fit neatly into one of the three standard tiers.
Plan scope disclaimer: Work outside the agreed monthly plan may be billed at $65 per hour and is scheduled based on availability. Tekpair reserves the rights to decline work that falls outside the client's plan’s scope. Final coverage and pricing will always be confirmed before service begins.
How Support Works
Help without the ticket maze.
STEP 01
Tell us what's happening
You can reach Tekpair directly by emailing us or calling our business line. We start with the issue, who it affects, and how urgently it needs attention.
STEP 02
Troubleshooting directly
We work through the problem remotely when that is fastest, without passing you through layers of support or repeating the same explanation.
STEP 03
On-site support when needed
Hardware, networks, POS systems, and physical setups often need hands-on. Capital Region businesses get local support when the issue requires it.
STEP 04
Proactive guarantees
Regular check-ins help us spot aging equipment, recurring issues, security gaps, and smarter upgrades before they become emergencies.
Local When It Matters
Hands-on IT support throughout the Capital Region.
Remote support can solve plenty of problems quickly. However, when the primary issue involves equipment, networking, installation, or the systems inside your physical business, we will come to you.
On-site networking, hardware, POS, and infrastructure support across the Capital Region.
Remote support is available anywhere for software, accounts, and online tools.
Tekpair’s Local IT & Support service is led by co-founder and Albany native, Kamryn Washington, who manages retainer communication and hands-on technical work.
Get Local IT Support
Stop waiting until the next breakdown.
Tell us what your business runs on, what keeps going wrong, and how much support you need. We’ll recommend the plan—or custom coverage—that makes the most sense.
Request a Free Quote