Your dedicated IT department, on a monthly retainer
It's simple: a dedicated IT person on retainer for any tech challenge in your business. Instead of scrambling to find help when something breaks, you have a partner who already knows your setup, keeps it running, and is ready the moment you need them — all for one predictable monthly cost.
On-site IT, networking, and hardware support are available locally throughout the Capital Region, NY. Remote support is available anywhere.
At its core, it's troubleshooting, network, and hardware. We manage all the technology in your place of business — plus whatever you run online that needs to be maintained, updated, or fixed. A retainer turns unpredictable, reactive IT into a steady, proactive relationship. Here's what that looks like in practice.
Three straightforward tiers. Each one builds on the last — pick the level of coverage that fits how much your business leans on technology.
- Remote & phone support, 1–6 PM
- Email responses within business hours
- 2 monthly check-ins & tech reviews
- Basic monitoring of your online tools
- Software & account troubleshooting
- Everything in Essential
- After-hours response (as soon as we see it)
- 5 monthly check-ins & tech reviews
- Networking & hardware management
- Proactive monitoring of your online tools
- 1 monthly backup & security check
- Everything in Standard
- 24/7 priority response via phone & email
- Unlimited check-ins & reviews
- Dedicated account manager, reachable 24/7
- Quarterly strategy & planning reviews
Anything beyond a monthly plan is custom and scoped separately. Situations that fall outside your monthly plan are billed at an hourly rate of $65/hr, and Tekpair reserves the right to decline additional work outside a plan if needed. Custom plans are available for unique setups and larger teams — final pricing is confirmed in your free quote, once we understand your environment and what you actually need.
Ready to stop firefighting your own IT? Let's talk about the right plan for your business.